MyAtriumHealth (2024)

"}},{"@type":"Question","name":"How do I pay my bills during the transition?","acceptedAnswer":{"@type":"Answer","text":"To pay for bills for Wake Forest Baptist services before March 2, 2024, please go to Pay My Bill on wakehealth.edu. You can pay online using Pay as Guest or pay by mail or phone.
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\nFor bills for services on or after March 2, 2024, you can pay through MyAtriumHealth.
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"}},{"@type":"Question","name":"I do not want to pay my bills online. What other options do I have?","acceptedAnswer":{"@type":"Answer","text":"We encourage patients to try the convenience and ease of paperless billing. For patients without a MyAtriumHealth account, more information about how to enroll in paperless billing will be included on future statements. If you choose to opt out, you can pay bills by mail or phone. "}},{"@type":"Question","name":"Who do I call if I have billing questions?","acceptedAnswer":{"@type":"Answer","text":"We’re here to help you understand your new bill and this transition process. If you need additional assistance before March 2, 2024, please call 336-716-3988 or toll free 877-938-7497.
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\nFor questions about dates of service after March 2, 2024, please call 704-512-7171 or toll free at 844-440-6536.
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"}},{"@type":"Question","name":"I can't schedule appointments in myWakeHealth anymore. What do I do?","acceptedAnswer":{"@type":"Answer","text":"

You should now use the Schedule an Appointment feature in MyAtriumHealth to schedule or change any appointments.

"}},{"@type":"Question","name":"Will I lose any of my health information during the transition?","acceptedAnswer":{"@type":"Answer","text":"No, you will be able to see three years of your clinical data in MyAtriumHealth, and you can always request your health information through Health Information Management. All of your health information will remain fully accessible to your doctors."}},{"@type":"Question","name":"How can I get my information out of myWakeHealth?","acceptedAnswer":{"@type":"Answer","text":"

You will be able to see three years of your clinical data in MyAtriumHealth. If you would like to access something that is more than three years old, you can Request Medical Records under Messaging.

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• Go to Messages in the top navigation bar.
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• Select Send a Message.
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• Select “Ask a customer service question” and then choose Request Medical Records.\n
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"}},{"@type":"Question","name":"Will proxy access transition over?","acceptedAnswer":{"@type":"Answer","text":"Yes, proxy relationships to children/legal dependents will automatically transfer to MyAtriumHealth. No action is required on your part. If you discover that proxy access is missing, please submit the Request Family Access form in MyAtriumHealth for assistance."}},{"@type":"Question","name":"What new features will be available in MyAtriumHealth?","acceptedAnswer":{"@type":"Answer","text":"

In MyAtriumHealth, patients will have access to a familiar experience with some additional features:

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• Pediatric Nurse Advice: If you have a general question or need some quick advice for a current patient ages 0-21 years, a pediatric nurse is available to help.
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• Symptom Checker: This easy-to-use tool helps adult patients and proxies for children under age 13 decide the best care option for a symptom or condition.
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• MyAtriumHealth in Spanish: In MyAtriumHealth, patients can select to view the portal in Spanish. In the mobile app, MyAtriumHealth will automatically switch to Spanish when a cell phone language is set to Spanish.
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• Urgent Care Video Visits: You can see an urgent care doctor for minor conditions like a cold, pink eye and more, and no appointment is required.
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• Medical Record/Amendment Requests: You can request release of information (ROI), medical record changes and electronic health information through a new, easy-to-use form.
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• Track My Health: You can sync health and fitness data from your personal mobile device to MyAtriumHealth through Apple Health, Google Fit, Fitbit or Withings.
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"}},{"@type":"Question","name":"Who do I call if I need help with myWakeHealth or MyAtriumHealth?","acceptedAnswer":{"@type":"Answer","text":"For myWakeHealth technical support: You can call the toll-free number at 855-560-5111 until June 30, 2024. Please save your myWakeHealth username and password in a secure location where you can access it if you forget.
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\nFor MyAtriumHealth technical support: Contact MyAtriumHealth Support toll-free at 855-799-0044 or email MyAtriumHealth@atriumhealth.org.
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"}}]}