Did you know you can use the USCISonline tools and resourcesto manage your case?
You cancheck your case status,see the case processing times,changeyour addressand more right on the website.
Thecase status web pagegives you the same information you would get by speaking to a representative, and it’s available 24 hours a day, 7 days a week, from a cell phone, tablet, or computer.
If you need to talk to a representative for another reasonand you’re in the United States or a U.S. territory, call theUSCIS Contact Center.
Representatives are available Monday through Friday from 8 a.m. to 8p.m. Eastern, except on federal holidays.
Password Resets and Technical Support
Visit the links below for additional information:
- How to Reset My Password
- How Do I Unlock My Online Account?
- How Do I Change My Two-Step Verification Code?
- How Do I Get a New Online Access Code?
- How Can I Delete My USCIS Online Account?
For additional USCIS Online Account help
For technical help regarding any of the issues listed above,go tomy.uscis.gov/account/v1/needhelp,oryou cansend USCIS a message from your USCIS online account inbox.
For FOIA related issues
If you have questions about FOIA,email atFOIAPAQuestions@uscis.dhs.gov.
For myE-Verify related issues
If you have questions about myE‑Verify, please visitmyEverify.
InquiriesBased on Filing Location
Case-specific Questions
If you have a question about your case, you may use theconvenient online tools. If you have tried the tools and still need help, you may submit anonline case inquiryor call to theUSCIS Contact Center. Depending on what information USCIS needs to respond to your request, USCIS may forward a service request to the office that is processing your case.
USCIS Service Centers
The Service Center Operations Directorate (SCOPS) has five service centers (California, Nebraska, Texas, Vermont, and Potomac) that process and adjudicate certain immigration applications and petitions.
TheNational Benefits Center(NBC) processes cases with receipt numbers starting with MSC and NBC*, but it is not a USCIS Service Center. The service centers and the NBC do not provide in-person assistance with questions about your case.
If you contacted the USCIS Contact Center about a case at one of theUSCIS Service Centersor the NBC and they sent a service request to the center processing your case, you should receive a response within 30 days (15 days for expedited requests). If you do not receive a response within this timeframe, or if you believe the response you receivedwas incorrect, you may contacttheUSCIS Contact Centerto have your inquiry elevated.
Lockbox
If you have a question about a filing mailed to theChicago, Dallas, Phoenix, or Elgin Lockboxyou may email atlockboxsupport@uscis.dhs.govand USCIS will answeryour email as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address. Do not include Social Security numbers in emails.
Examples of Lockbox questions include:
- The reasonyour submission was rejected;
- How or where to submit an application or petition that should be filed at one of the four Lockbox locations; and
- Filingmore than 30 days ago andnot yet receivinga receipt notice.
Adoptions
USCIS has a dedicated team to assist you with adoption questions. For information, go to theUSCIS Adoption Contact Informationpage.
Inquiries for VAWA, T, and U Filings
Attorneys and accredited representatives may send inquiries to the following inboxes:
- For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applicationslocated at the Nebraska Service Center:nsc.i‑918inquiries@uscis.dhs.gov
- For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applicationslocated at the Vermont Service Center:HotlineFollowupI918I914.vsc@uscis.dhs.gov
- For all T nonimmigrant status and T-based adjustment of status applications:HotlineFollowupI918I914.vsc@uscis.dhs.gov
- For all VAWA petitions:HotlineFollowUpI360.vsc@uscis.dhs.gov
Note: To receive a response, the individual making the inquiry must have a Form G-28, Notice of Entry of Appearance as Attorney or Representative, filed on the specific case. USCIS will not respond to emails from anyone who is not named on the Form G-28 on file for the case.
Unrepresented petitioners and applicants may send signed written inquiries/requests for biometrics appointments, including a new date/time or location, to:
- For cases located at the Vermont Service Center:
U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001 - For cases located at the Nebraska Service Center:
U.S. Citizenship and Immigration Services
Nebraska Service Center
ATTN: I-918
P.O. Box 87918
Lincoln, NE 68501-7918
If the inquiry is related to anI-751 waiverbased on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence:
- U.S. Citizenship and Immigration Services
California Service Center
ATTN: WS 13057
P.O. Box 10751
Laguna Niguel, CA 92607-1075 - U.S. Citizenship and Immigration Services
Nebraska Service Center
P.O. Box 87918
Lincoln, NE 68501-7918 - U.S. Citizenship and Immigration Services
Potomac Service Center
2200 Potomac Center Drive, MS 2425
Arlington, VA 20598-2425 - U.S. Citizenship and Immigration Services
Texas Service Center
ATTN: SRMT/COA or SRMT/IRT
6046 N Belt Line Rd. STE 751
Irving, TX 75038-0020 - U.S. Citizenship and Immigration Services
Vermont Service Center
ATTN: Humanitarian Division
38 River Road
Essex Junction, VT 05479-0001
For further information please visit this link:https://www.uscis.gov/about-us/contact-us
